Refund Policy
We stand by our service quality with a customer-friendly refund policy. Our transparent approach ensures you can subscribe with confidence.
Table of Contents
Navigate our refund policy by clicking on any section below to quickly jump to the relevant information.
Policy Overview
At ultra watch iptv, we are committed to ensuring your satisfaction with our service. We understand that sometimes a service may not meet your expectations, which is why we offer a flexible refund policy designed with our customers in mind.
Our refund policy is structured to provide fair compensation based on how long you've used our service and the subscription plan you've purchased. We believe in transparency and making the refund process as simple as possible.
Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
- Your account must be in good standing with no violations of our Terms of Service
- The refund request must be submitted within the timeframes specified for your subscription plan
- You must provide a valid reason for requesting a refund
- The service issues reported cannot be resolved by our technical support team
Refunds are processed using the original payment method used for the purchase. Processing times may vary depending on your payment provider.
Refund Timeframes
Our refund policy includes a 24-hour money-back guarantee on all subscription plans. This means you can request a full refund within the first 24 hours of your purchase, no questions asked.
After the initial 24-hour period, refund amounts are prorated based on your subscription length and the time elapsed since purchase. The specific refund rates and timeframes vary by subscription plan and are detailed in the Refund Rates section below.
All refund requests must be submitted within the specified timeframes to be considered. Requests submitted after the applicable period will be reviewed on a case-by-case basis.
Prorated Refunds
For subscriptions longer than one month, we offer prorated refunds based on the unused portion of your subscription. The refund rate decreases as more time elapses from your purchase date.
Our prorated refund schedule is designed to be fair to both our customers and our business operations. The refund amount is calculated using the following formula:
Refund Amount = Original Purchase Price × Applicable Refund Rate
The applicable refund rate depends on your subscription plan and how much time has elapsed since your purchase. Refer to the Refund Rates section for specific details.
Refund Exclusions
While we strive to accommodate all reasonable refund requests, there are certain situations where refunds may not be available:
- Requests made after the specified refund period for your plan has expired
- Accounts that have violated our Terms of Service
- Issues caused by your own internet connection, device compatibility, or technical setup
- Service disruptions that were previously announced or that are beyond our control
- Special promotional offers or discounted subscriptions that were explicitly marked as non-refundable
In cases where a standard refund is not available, we may still offer service credits or other accommodations at our discretion.
Refund Process
To request a refund, please follow these steps:
- Contact our customer support team through WhatsApp, email, or the contact form on our website
- Provide your account details and the reason for your refund request
- Specify when you purchased your subscription and which plan you selected
- Our team will review your request within 1-2 business days
- If approved, the refund will be processed to your original payment method
Please note that refund processing times may vary depending on your payment provider. Credit card refunds typically take 5-10 business days to appear on your statement, while other payment methods may have different timeframes.
Contact Information
If you have any questions about our refund policy or need to request a refund, please contact us through one of the following channels:
- Email: refunds@tvsmarters.com
- WhatsApp: Available through the contact button in the bottom corner of our website
- Contact Form: Visit our Contact page and select 'Refund Request' from the dropdown menu
Our customer support team is available 24/7 to assist you with any refund inquiries or to help resolve any service issues that might eliminate the need for a refund.
Refund Rates by Subscription Length
The following tables outline the refund rates available for each subscription plan based on time elapsed since purchase.
1 month Plan
- First 24 hours: 100% money back
- Before 2 days: 10% refund
- Beyond that: No refund available
3 months Plan
- First 24 hours: 100% money back
- Before 2 days: 30% refund
- Before 30 days: 10% refund
- Beyond that: No refund available
6 months Plan
- First 24 hours: 100% money back
- Before 2 days: 50% refund
- Before 30 days: 30% refund
- Before 90 days: 10% refund
- Beyond that: No refund available
12 months Plan
- First 24 hours: 100% money back
- Before 2 days: 100% refund
- Before 30 days: 50% refund
- Before 90 days: 30% refund
- Before 180 days: 10% refund
- Beyond that: No refund available
To request a refund, please contact our support team through WhatsApp. Find our contact button in the bottom corner of the page.
How to Request a Refund
Follow these simple steps to request a refund for your ultra watch iptv subscription.
Contact Support
Reach out to our customer support team via WhatsApp, email, or the contact form on our website. Provide your account information and reason for requesting a refund.
Verification Process
Our team will verify your account details and check your eligibility based on your subscription plan and purchase date. This typically takes 1-2 business days.
Refund Approval
Once verified, your refund request will be approved and processed according to the applicable refund rate for your subscription plan and time elapsed.
Refund Processing
The refund will be processed to your original payment method. Processing times vary by payment provider, typically 5-10 business days for credit cards.
Frequently Asked Questions
Can I get a refund after the 24-hour guarantee period?
Yes, you may still be eligible for a prorated refund after the 24-hour period. The refund amount depends on your subscription plan and how much time has elapsed since your purchase. Please refer to our refund rates table for specific details.
How long does it take to process a refund?
Once approved, refunds are processed within 1-2 business days. However, it may take 5-10 business days for the refund to appear on your credit card statement, or longer for other payment methods depending on your financial institution.
Will I get a full refund if I cancel my subscription?
A full refund is available within the first 24 hours of purchase. After that, refunds are prorated based on the unused portion of your subscription and follow our refund rate schedule for each plan length.
Can I get a refund if I purchased a special promotion or discounted subscription?
Special promotions or heavily discounted subscriptions may have different refund terms, which are specified at the time of purchase. Some promotional offers may be non-refundable, but we evaluate each request on a case-by-case basis.
Our Satisfaction Guarantee
We're confident you'll love our IPTV service, which is why we offer a 24-hour money-back guarantee and a flexible refund policy for all our subscription plans.
If you're not completely satisfied with ultra watch iptv within your first 24 hours, we'll refund your purchase in full. We aim to make subscribing to our service a risk-free experience for all customers.
Still Have Questions?
Our customer support team is available 24/7 to answer any questions about our refund policy or to assist with refund requests.